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Reader Comments (Page 1 of 1)
1-27-2007 @ 2:01PM
Justin Glow said...
I agree, the story is severely one-sided, and there are a lot of questions that would need to be answered by both parties to get a clear picture of exactly what happened.
I regularly fly with Southwest, and have never experienced anything less-than-stellar in terms of customer service, prices, and overall flying experience.
That said, I still think this story is worth pursuing if for no other reason than to get an idea of what actually happened. Just because we never had any bad personal experiences doesn't mean that there couldn't be one bad egg employee out of an entire crew of good people.
Thanks for the comment!
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